Getting Support
How to get support for LyteNyte Grid.
Support is not an afterthought at 1771 Technologies. It is vital to our mission of building products that just work. This guide describes your support options so you can get fast, reliable help.
GitHub
The primary support channel for LyteNyte Grid is our public GitHub repository.
Here we track:
- Bug reports
- Feature requests
- Documentation feedback
- General questions
When raising a support request, please select the appropriate issue template on GitHub. Each template includes specific guidance to help you provide the information we need to assist you effectively.
Our development team actively monitors all submissions. We aim to respond to each issue, but response times may vary as priority is given to LyteNyte Grid PRO license holders, who are guaranteed responses under their support agreements.
PRO users receive 12 months of dedicated technical support with each purchase or renewal of their LyteNyte Grid license plan. Active PRO license holders should include their customer ID and license plan when raising a GitHub issue to enable priority handling and a guaranteed 24-hour response.
Email Support
Email support is a dedicated channel for active PRO license holders who need confidential technical assistance, especially for issues not suited to the public GitHub repository.
Contact us at support@1771technologies.com and include your company name, customer ID, and license plan to receive priority handling.
Client Portal
PRO users gain exclusive access to the 1771 client portal. In the portal, they can:
- Manage licenses by reviewing, updating, and staying on top of license details.
- Filter GitHub issues raised by their team for easier tracking.
- Submit confidential issues not suited to public GitHub reporting.
Community
Social Media
Follow us on our social platforms for updates, tutorials, and community engagement:
Reddit Communities
We are active in the following development-focused subreddits, where you can ask questions to the community and our team:
Additional Resources
For support policy details, see the Support page and EULA. To learn more about our support guiding principles, read Support the 1771 Technologies Way.